Mosdoli Burger

Legal

Privacy Policy

Effective date: May 8, 2026

This Privacy Policy explains how Mosdoli Burger (“Mosdoli”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website at mosdoli.com, use our mobile application (the “App”), place orders by phone, or interact with us through WhatsApp, Facebook Messenger, Instagram, or our other digital channels (collectively, the “Services”).

By using our Services, including signing in or creating an account, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. About Mosdoli

Mosdoli Burger is a quick-service restaurant operating in The Gambia, serving fried chicken, burgers, local Gambian meals, and daily specials. Our registered contact details are:

2. Information We Collect

2.1 Information you provide directly

  • Account & login data: name, phone number, email address, and a password or one-time code when you sign in or create an account through our login dialog.
  • Order details: items ordered, special instructions, delivery address, pickup branch, and order history.
  • Payment information: we do not store full card or mobile-money credentials. Payments are processed by third-party payment providers; we receive only confirmation and a transaction reference.
  • Communications: messages, photos, voice notes, and other content you send us through WhatsApp, Messenger, Instagram, email, the contact form, or by phone.
  • Marketing preferences: opt-ins for newsletters, promotions, and WhatsApp notifications.

2.2 Information collected automatically

  • Device & usage data: IP address, device type, operating system, browser type, language, referring URL, pages viewed, time spent, and crash logs.
  • Cookies and similar technologies: used to keep you signed in, remember your cart, measure performance, and improve the Services. You can control cookies through your browser settings.
  • Location data: approximate location derived from your IP address, or precise location if you grant the App permission, used to suggest the nearest branch and estimate delivery.

2.3 Information from third parties

  • Meta Platforms (WhatsApp, Facebook, Instagram): when you message us through WhatsApp Business, Messenger, or Instagram Direct, Meta provides us with your WhatsApp display name, phone number, profile photo, and the content of your messages so we can respond and process your order.
  • Login providers: if you choose to sign in using a third-party identity provider, we receive basic profile information (such as name and email) according to your privacy settings with that provider.
  • Delivery partners: riders or third-party logistics providers may share delivery status updates with us.

3. How We Use Your Information

We use the information we collect to:

  • Authenticate you and operate the login dialog and your account.
  • Receive, confirm, prepare, deliver, and invoice your orders, and keep you updated on order status.
  • Provide customer support and respond to inquiries through WhatsApp, phone, email, or social media.
  • Send transactional messages (order confirmations, delivery updates, receipts) via WhatsApp, SMS, or email.
  • With your consent, send promotional messages, deals, and new menu announcements. You can opt out at any time by replying STOP on WhatsApp or by contacting us.
  • Improve the Services, develop new features, and analyse usage and performance.
  • Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
  • Comply with applicable laws, regulations, and lawful requests from authorities in The Gambia.

4. WhatsApp Business & Meta Services

We use the WhatsApp Business Platform (provided by WhatsApp Ireland Limited, part of Meta) to communicate with customers and process orders. When you message us on WhatsApp:

  • Your messages are processed by Meta's infrastructure and delivered to Mosdoli. Meta's own handling of your data is governed by the WhatsApp Privacy Policy.
  • We use approved message templates to send order confirmations, delivery updates, and (with your opt-in) marketing notifications.
  • We retain WhatsApp conversations for customer service, dispute resolution, and legal compliance, in line with the retention periods in Section 7.
  • We do not sell your WhatsApp data, and we do not use it for advertising on Meta platforms without your separate consent.

5. Legal Bases for Processing

Where data-protection law requires a legal basis, we rely on:

  • Performance of a contract — to fulfil your orders and operate your account.
  • Consent — for marketing messages, optional cookies, and precise location.
  • Legitimate interests — to secure the Services, prevent fraud, and improve our products.
  • Legal obligation — to keep tax, accounting, and other records required by law.

6. How We Share Your Information

We share personal information only as described below:

  • Service providers: hosting, analytics, messaging (including Meta / WhatsApp), payment processing, and delivery partners that act on our instructions under written agreements.
  • Branches and staff: the relevant Mosdoli branch preparing your order receives the details necessary to fulfil it.
  • Legal and safety: when required by law, court order, or to protect the rights, safety, and property of Mosdoli, our customers, or the public.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality obligations.

We do not sell your personal information.

7. Data Retention

We keep personal data only for as long as needed for the purposes set out in this Policy:

  • Account data: while your account is active, plus a reasonable period after closure for legal and security reasons.
  • Order and transaction records: typically up to 7 years to meet tax and accounting requirements.
  • WhatsApp and support conversations: generally up to 24 months, unless a longer period is required to handle a dispute or legal claim.
  • Marketing preferences: until you withdraw consent or unsubscribe.

8. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion; restrict or object to certain processing; withdraw consent (without affecting prior processing); and lodge a complaint with a competent data-protection authority.

To exercise any of these rights, contact us at privacy@mosdoli.com. We will verify your identity before responding and aim to reply within 30 days.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encryption in transit (HTTPS), restricted access, and secure storage with our providers. No system is 100% secure; please use a strong password and keep your login credentials confidential.

10. Children

Our Services are intended for users aged 13 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International Transfers

Some of our service providers (including Meta / WhatsApp and our hosting providers) operate outside The Gambia. When we transfer your data internationally, we rely on lawful transfer mechanisms and require appropriate safeguards.

12. Third-Party Links

Our Services may contain links to websites or apps operated by third parties (for example, payment providers or social networks). We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes will be highlighted on our website or, where appropriate, communicated by WhatsApp or email.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

See also our Terms of Service.

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